What data do we collect, how do we collect it, and how do we store it?
Our website is hosted on servers operated by Wix.com, and direct booking are processed by the UK based online booking service Freetobook.co.uk (US Booking Services Ltd.).
If you visit our website Wix will receive, collect and store any information you enter on our website or provide us in any other way. In addition, they collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. They may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. They also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Underbury can add notes to a booking on Freetobook, this is additional information that we may add to any booking.
Underbury does not copy, duplicate or archive any of the information collected by Wix or Freetobook, it remains solely on their servers. The only exception to this is when your personal information is printed on a paper registration form. Information from this form will then be added to your data already stored on the Freetobook servers. The original paper forms will be destroyed within 90 days.
If you make a booking via an on-line travel agent (OTA) some of your data will be shared with us via the OTA’s website. A copy of your OTA booking will also be available to us via the Freetobook platform.
How will we use your data?
We collect your data so that we can:
Contact you with information relating to your booking
Contact you with information relating to special offers or discount codes for a future stay.
Contact you with reminders about providing feedback on your stay via our direct booking partner (Freetobook), Google or other on-line service.
We will not share your data with any third party unless required to do so by law.
Underbury would like to send you information relating to the accommodation that we offer. If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please send a message to that effect to firstname.lastname@example.org.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request us to erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to us processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: email@example.com, call us at: +44 (0)7579 796 435, or write to us: 10B Whitecourt, Uley Gloucestershire. GL11 5TG
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information.
When you visit our website, Wix and Freetobook may collect information from you automatically through cookies or similar technology. You should refer to the Wix and Freetobook privacy policies for details. For further information, visit allaboutcookies.org.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
Email us at:
Call us: +44 (0)7579 796 435
Or write to us at: 10B Whitecourt, Uley. GL11 5TG UK