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FAQ

Caroline on Hetty Peglers Tump

Frequently Asked Questions

While building this website, we have done our best to include all the information you  need to plan and get the most out of your stay at Underbury, but we still receive lots of questions, many of which are in our FAQ listing below, but if you still can't find the information you need, then please don't hesitate to contact us.

Booking

Can I book direct with you?


Yes. You can check availability and make a booking directly on the Booking page this website. We accept all major credit cards.




What is your cancellation policy?


If you are booking direct, we offer free cancellation up to two weeks before your arrival, 50% refund if less than two weeks notice is given and no refund if less than one week. If you are booking through AirBnB, Booking.com or any other third party, please refer to the cancellation policy detailed on their site.




Where can I get the best deal when booking my stay?


The best prices are available buy booking direct with us on the booking page of this website. We offer a direct booking discount (automatically applied) and there are no service fees or additional charges.





Local area

Are there any shops near by?


Yes, there is the Uley Community Store and Post Office in the village, and there is a both a Sainsubry's and a Lidl store in the nearby small market town of Dursley.




What facilities does the village have?


For a small country village, Uley has a surprising amount to offer: There is a small community store where you can purchase basic groceries, beer, wine, newspapers, batteries and a variety of other essential suppliesUley Community Store and Post Office, a Post Office, the Vestry Cafe where you can get an excellent coffee, snacks, breakfast and lunch, The Prema Arts Centre (see Things to Do) and of course our local pub, The Old Crown (know to locals as the 'Top Crown'), where you can enjoy a pint of the locally brewed Uley ale along with all the usual selction of alcoholic beverages. The Old Crown also serves simple lunches and evening meals at a reasonable price. The Old Crown pub




Can we get food and groceries delivered?


Yes. Most of the major on-line grocery suppliers deliver to the village.





Getting there

Is it possible top get to Underbury using public transport?


Yes. You can take a train to either Cam & Dursley or Stroud, then get a taxi. We recommend you pre-book a taxi if you are arriving at Cam & Dursley as it is a small rural station and typically there are no taxis waiting. If you are arriving in Stroud, finding a taxi should not be a problem. Alteratively, we may be able to meet you at the station, please contact us in advance to make arrangements.




Where is the nearest airport?


Bristol (BRS) is the closest airport and has direct connections to most European countries. Cardiff airport is about 1 hour drive, Birmingham International (BRX) 1.5 hours and London Heathrow (LHR), 2 hours. We can arrange airport transfers for you on request.




Can we walk to Underbury from the Cotswold Way?


Yes, very easily! The Cotswold Way passes over Uley Bury and a 10 minute detour into the village is all it takes. In no time at all you will have had a shower, stripped off and jumped in the hot tub!





Hot Tub

Is there an extra charge to use the hot tub.


There is no extra charge for use of the hot tub it's all included with the accomodation and there is no need to book or reserve it.




Can we use the hot tub at any time?


The hot tub is available for your use at any time during your stay, except for the morning of your departure. You do not need to book or reserve it.




Do we have to reserve a time to use the hot tub.


No. The hot tub is available exclusively for your use at any time during your stay.




How do we know the water is clean and sanitary?


The hot tub is checked and cleaned every morning when the chemical balance of the water is tested, and adjusted if necessary. We use a bromine based sanitiser as it is generally odor free and kinder to you hair and skin than other santising chemicals such as chlorine. Please note that if you wear a swimsuit or any other clothing in the hot tub, soap residue from the washing process may cause the water to go cloudy and can even produce foam when the pump is running. It is for this reason that we encourage all of our guests to go nude in the tub, although of course you can wear a swimsuit if you prefer.




Do I have to wear a swimsuit in the hot tub?


No! In fact we recommend you don't. Not only is the hot tub experience more enjoyable without a swimsuit, it helps us keep the water safe and sparkling clean. Soap residue from swimwear and other clothing causes the water to go cloudy and can even produce foam when the pump is on. To counteract this, we have to add additional chemicals to the water. If you are curious about naturism and clothes free recreation, we recommend checking out the British Naturism website at; https://www.bn.org.uk/. You can also view a special version of this sites home page for our naturist guests.





Accommodation

Can we bring our children?


Sorry, the apartment is set-up for couples to have a comfortable and relaxing break, the property is is not suitable for children. However it is possible to accomodate babies, and we can provide a travel cot if needed. Unfortunately we cannot accomodate toddlers as there are multiple steps and hard surfaces in and around the property and the apartment has been furnished with adults in mind.




When we arrive, will the cupboards be bare?


This is not Old Mother Hubbard's place! We try to make you stay as enjoyable and comfortble as possible. The kitchen is fully equipped for your self catering needs and we always include a few breakfast essentials, including tea, coffee, milk, orange juice etc. In the lounge, you will find a selection of books and magazines along some board games and DVD's. We also provide hand soap, shampoo and conditioner in case you forget to bring any.




Is there a TV?


Yes, there is a 32" Sony HD smart TV that is hooked up to the internet so that you can use your favourite streaming services such as iPlayer, YouTube, Amazon Prime, Netflix etc., but please note that you may need your own account and log-in details to watch some of these services. There is also a DVD player and a small collection of films for your enjoyment.




Do you have Bluetooth music streaming devices?


Yes. There is a small portable DAB radio with Bluetooth in the lounge. The hot tub also has it's own Bluetooth sound system, so you can listen to your favourite tunes while gazing up at the stars.




Can we bring our dog, cat, iguana etc?


Sorry, we have a no pets policy at Underbury. We try hard to maintain the condition and quality of our furnishings to ensure the comfort of our other guests, and regetably, this means no pets. We are also aware that some of our guests may have allegies that can be triggered by certain pets and for their sake, we maintain this policy. Of course, if you have any questions about this, then please don't hesitate to contact us.





General

What are the check-in and check-out times?


You can check in anytime after 15:00 on your day of arrival. Check-out is at 10:00. Sometimes, it may be possible to check-in earlier, please enquire in advance if you would like to do this. Please note that due to the extra time needed for the COVID-19 cleaning regime, it may be difficult accomodate requests for late checkout or early check-in.




Car parking.


We have private parking at the top of our driveway, and additional parking in private layby at the bottom of our drive. If you are travelling by motorcycle, we can offer secure overnight parking on our garage.




Will my mobile phone work in Uley?


Maybe. If you have an EE SIM or a SIM from one of EE's 'piggy back' service providers (e.g. Asda Mobile, BT Mobile, Plusnet, Virgin Mobile etc.) you should be fine. If not, you may struggle to get any signal in and around the village.




Are the locals friendly?


Of course! Please smile, wave and say hello when you meet any of them.




Is the property suitable for naturists?


Yes. The apartment and walled garden are both very private, so it is fine for you to be naked in these areas. However, some areas, such as the roof terrace and front garden, can be overlooked and so we ask our naturist gests to be discreet and considerate of our neighbours when enjoying these spaces. Please note that you will be the only guests at our property during your stay so you do not have to worry about any others preferences. Please contact us if you have any questions about naturist use of the property. If you are curious about naturism and would like to learn more, we recommend checking out the British Naturism website at; https://www.bn.org.uk/ View the naturist version of our home page.





Facilities

Is there a barbeque?


Yes. There is a gas fired barbeque available for your use in the wall garden area adjacent to the hot tub and outdoor dining area. Outdoor dining area, barbecue and hot tub




Do you have free WiFi?


Of course. The property has high speed fibre optic (FTTC) internet providing up to 76mbps download speed. The Wifi signal is available throughout the apartment and even in the garden, so no worries about streaming your favourite show, or submitting that overdue report...




Do you have off-street parking


Yes! You can park on our private driveway close to the apartment. Please note that our drive is very steep and it is best if you reverse into the parking space infront of the garage after driving to the top. If your car has a manual gearbox, engage first gear!!




We are travelling in seperate cars, will there be enough parking?


Yes, there should be. We can provide one space at the top of our drive adjacent to the property and another at the bottom in our private layby on Whitecourt.




Is there somewhere secure to store our bicycles?


Yes. Just let us know you are bringing your bikes and we keep them in our locked garage.





UNDERBURY

Whitecourt, Uley. Gloucestershire GL11 5TG

United Kingdom

© UNDERBURY 2021. All rights reserved.

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